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Good to know: If you connect your modem to a power bar, please ensure that the power bar is always switched on. If you do not see the correct indicator light pattern after 20 minutes, try moving your modem to another coaxial outlet in the home (if available) and repeat the above process.Once the process has completed, the online indicator light will turn solid green. The online light on the front of your modem will blink with a blue colour while it is synchronizing.This will start the modem synchronization process, which can take 15 to 20 minutes. Connect the power cord from the modem to an active wall power outlet.Hand-tighten the connectors to avoid damaging them. Connect the coaxial cable provided from the wall outlet to the cable connector at the rear of your modem.Away from any obstacle that may block the Wi-Fi signal such as wireless electronics, or materials like metal, concrete, or mirrored surfaces.In a centralized location in your home (such as in a main floor living room) and near the devices you need to connect by wire, such as a landline phone.To ensure the best possible signal strength, your modem should be placed: Step 3: Find an appropriate location for your modem

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Note: For more information on managing your Wi-Fi network name and password through the app, see here. Tip: You may want to take a picture of the label for quick reference later. Your default Wi-Fi network name (SSID) and password can be found there. To obtain your Wi-Fi credentials, please refer to the sticker located on the back or bottom of your equipment. Note: If you are replacing an existing modem, your new modem will automatically connect to your existing network when it comes online so no setup is needed. After your modem has been installed, connect your first pod via Ethernet and follow the instructions in the app to set up your network ( see here for more info). If you have Cogeco Wi-Fi Pods, your Wi-Fi network will be managed through the Cogeco Wi-Fi app. Step 2: Get your Wi-Fi credentials With Cogeco Wi-Fi Pods Make sure to follow these instructions to avoid any unnecessary charges.

See he=re for steps to pack up your modem and return it to us. Include the security sleeve and unlocking tool when packing up your modem.Using the handle, rotate the tool counterclockwise until the cable is separated from the modem.Push the tool down towards the security sleeve until it is firmly connected.Align the unlocking tool with the cable.If your modem has a security sleeve covering the cable connector, we’ll send you a special unlocking tool. If this is a replacement modem, begin by disconnecting and packing up your old equipment. We recommend you perform the procedure at a time when your Phone or Internet service is not actively being used in your household. Note: If you received a different modem, see here to identify the model and get setup steps.Ĭaution: While you are replacing your modem, your phone and Internet services will not be operational.

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To set up Internet and Wi-Fi with the Self-Install Kit we sent you, follow the steps below, or download a printable copy of the instructions. Please note that the modem in the video will not match your model, but the basic steps are the same. IPv6, Vectoring, 2.Refer to the video below for an example of a quick setup of a Cogeco modem. IPv6, Vectoring, 2.4 GHz b/g/n, 5 GHz n/ac, CBRAS The models shown below are still being used by some of our customers and still supported by our technicians, but will be retired in the near future. IPv6, Vectoring, 2.4 GHz b/g/n, 5 GHz n/ac, CBRAS IPv6, 2.4 GHz b/g/n, 5 GHz n/ac/ax, CBRAS The models shown below are our newest modems, which are recommended for optimal internet performance.

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